White Paper - Beyond the Instrument

Only one in five managers who receive 360-degree feedback actually engages in structured action planning afterward, and fewer still execute that plan effectively. There is no concrete evidence that 360 reviews, as typically implemented, reliably improve overall company performance. This is a striking finding given how widely adopted the instrument has become — and it points to a conclusion practitioners have increasingly converged on: 360 feedback's impact depends almost entirely on how the surrounding process is designed, not on which specific instrument or rating scale an organization selects.